SyncForm Terms of Service

Last updated: May 18, 2026 · Effective immediately for new installs.

These Terms are the agreement between you and Blossomn — the small studio that builds SyncForm — covering your use of the SyncForm add-on, our APIs, and the SyncForm website (collectively, the "Service"). By installing SyncForm or signing into your account, you accept these Terms.

1. Who can use SyncForm

You need to be 18 or older and capable of forming a binding contract under the Indian Contract Act, 1872 (or the equivalent law of your country). If you're installing SyncForm on behalf of a company, you confirm you're authorised to bind that company to these Terms.

SyncForm is distributed exclusively through the Google Workspace Marketplace. Your install also remains subject to Google's Marketplace Terms of Service and Workspace policies.

2. Your account & authorisations

SyncForm uses your Google account to authenticate. You're responsible for keeping that account secure and for everything that happens under it. Tell us right away if you suspect compromise — email info@blossomn.com.

When you connect a destination channel (Slack, Notion, Discord, Google Chat, SMS, webhook), you authorise SyncForm to send messages to that destination on your behalf. You can revoke any of those connections at any time from inside the side panel.

3. Plans, billing, and Paddle as Merchant of Record

SyncForm offers a perpetual Free tier and a paid Pro plan. Free-tier limits are listed on our pricing page; we reserve the right to adjust them with notice.

Pro subscriptions are processed by Paddle.com Market Limited as the Merchant of Record. That means Paddle handles your payment, sales-tax/GST, invoicing, and refund processing under their Checkout Buyer Terms. Subscriptions renew automatically (monthly or yearly, as you chose at checkout) until cancelled.

Cancel any time from the "Manage billing" link in the side panel — cancellation stops the next renewal and you keep Pro features until the end of the current period. Refund eligibility is governed by the Refund Policy.

We may change pricing with at least 30 days' notice to current subscribers. Price changes never affect a period you've already paid for.

4. Acceptable use

You agree not to use SyncForm to:

• Send spam, phishing messages, unsolicited marketing, or anything that violates anti-spam laws such as CAN-SPAM, CASL, GDPR's ePrivacy rules, or India's TRAI commercial-communication regulations.
• Process or transmit data you don't have a lawful basis to process (no scraping someone else's form, no routing PII you weren't authorised to receive).
• Send malware, exploit kits, deceptive content, or anything that would breach a destination platform's terms (e.g., Slack workspace rules, Discord community guidelines).
• Send sensitive personal data (health, financial, biometric, child-related) through the Service unless you've put your own contractual safeguards in place and notified us.
• Resell, sublicense, white-label, or redistribute SyncForm to third parties without our written permission.
• Reverse-engineer, decompile, or extract source from the Service except where the law expressly allows it.
• Probe, scan, or stress-test our infrastructure without prior coordination. (Coordinated security disclosures are welcome — see the Privacy Policy.)
• Abuse our APIs beyond documented quotas or impersonate other users.

We may suspend or disable an account that breaks these rules, usually after a warning — immediately if there's a real risk to other users, to a destination platform, or to Google's infrastructure.

5. Sending volumes & rate limits

Free and Pro tiers each carry monthly email/SMS quotas listed on the pricing page. Limits are calculated per delivered message; conditional workflows that don't fire don't count.

When you cross a quota mid-month, that channel pauses (other channels keep running) until you upgrade or the month rolls over. Sustained abuse-rate sending may trigger a temporary throttle for the safety of downstream destinations; we will email you before throttling whenever possible.

6. Webhooks & third-party destinations

When you configure a Webhook destination (or any third-party destination such as Slack/Notion/Discord/Google Chat/SMS), you are responsible for:

• The URL you provide and the security of any credentials you paste in (bearer tokens, HMAC secrets, etc.).
• Whatever the receiving system does with the message we deliver — its retention, who can see it, its compliance with applicable law.
• The terms of service of the destination platform.

SyncForm guarantees delivery attempt; we do not guarantee that your destination will be reachable, that your auth credentials will remain valid, or that the destination platform will not change its API.

7. Google Workspace add-on commitments

SyncForm's use of Google APIs is governed by, and complies with, the Google API Services User Data Policy, including the Limited Use requirements. See Section 2 of our Privacy Policy for the explicit disclosure.

If Google updates its Workspace Marketplace policies in a way that affects how SyncForm operates, we'll update SyncForm to remain compliant — even if that means temporarily removing a feature. We'll notify you at least 14 days in advance where possible.

8. Your content stays yours

Form responses, message templates, workflow configurations — anything you create or send through SyncForm — remain yours. You grant us a limited, non-exclusive licence to host, process, and transmit it solely to operate the Service for you. We don't claim ownership, don't sell it, and don't train AI models on it.

9. Our intellectual property

The SyncForm name, wordmark, side-panel UI, source code, and visual design are owned by Blossomn. These Terms grant you no licence to use them other than as needed to use the Service. Ask first if you want to mention us in a case study or screenshot the app for a blog post — we usually say yes.

10. Service availability

We aim for 99.9%+ delivery uptime and target a P50 dispatch latency under 1 second. We do not currently offer a contractual SLA. Planned maintenance is announced at least 24 hours in advance where possible. Status updates go out through your account email and at our status page.

11. Warranties — disclaimer

SyncForm is provided "as is" and "as available". To the maximum extent allowed by Indian law we disclaim all warranties — express or implied — including merchantability, fitness for a particular purpose, and non-infringement. We don't warrant that the Service will be uninterrupted, error-free, or perfectly secure.

12. Limitation of liability

To the fullest extent permitted by law, Blossomn is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages — including lost profits, lost revenue, lost data, missed messages, or business interruption — arising from your use of the Service, even if we were warned of the possibility.

Our total aggregate liability for any claim relating to the Service is capped at the greater of (a) the amount you actually paid Blossomn for SyncForm in the 12 months before the claim arose, or (b) ₹10,000.

Nothing in these Terms excludes liability that cannot be excluded under applicable law (e.g., for fraud or for death or injury caused by negligence).

13. Indemnity

You agree to defend and indemnify Blossomn against third-party claims arising from (i) your misuse of SyncForm, (ii) content you route through us that infringes someone else's rights, (iii) your violation of an anti-spam, privacy, or data-protection law, or (iv) your breach of these Terms.

14. Termination

You can stop using SyncForm at any time — uninstall from the Workspace Marketplace and your data deletion will follow Section 6 of the Privacy Policy. We may suspend or terminate your access if you breach these Terms, abuse the Service, or if continuing to serve you would expose us or others to legal or security risk.

On termination you can export your workflow configs and 30 days of delivery metadata via your account email. Sections that should reasonably survive termination — IP, disclaimers, liability, indemnity, governing law — will survive.

15. Changes to these Terms

We may update these Terms occasionally. Material changes will be emailed to account holders at least 14 days before they take effect. Continued use after the effective date means you accept the updated Terms; if you don't want to, please uninstall before then.

16. Governing law and disputes

These Terms are governed by the laws of India, without regard to conflict-of-law rules. The courts of Bengaluru, Karnataka have exclusive jurisdiction over any dispute, subject to your non-waivable consumer-protection rights in your country of residence.

Before filing anything, please email us — most disputes can be sorted in a few emails, and we'd rather solve a problem than litigate one.

17. Miscellaneous

If any part of these Terms is found unenforceable, the rest stays in effect. Our failure to enforce a right isn't a waiver of it. You can't assign these Terms without our written consent; we may assign them in connection with a merger, acquisition, or sale of the Blossomn business.

18. Contact

Questions, complaints, or notices? Email info@blossomn.com. We aim to acknowledge every message within one business day.